FREQUENTLY ASKED QUESTIONS
WHAT DOES PRE-ORDER MEAN?
It means that we do not have the item in our warehouse yet and we cannot send it to you immediately.
All pre-order items have an estimated delivery date.
Advantages? If you are a subscriber you have a 15% discount. on all items in PRE-ORDER forever.
HOW DO I TAKE CARE OF MY BAG?
We recommend that you do not expose the bag directly to sources of light and heat, avoid excessive contact with water, oils, perfumes or cosmetics. If the item gets wet, remove excess moisture with a soft cloth and allow to dry at room temperature.
CAN I SEE HOW IT LOOKS ON?
Clear! At Ferent we offer personalized attention. Send us a WhatsApp and ask us for a video, a photo or whatever you need to decide. We are in paradise, ask us whatever you want.
You can also gossip on our Instagram or TikTok.
CAN I ORDER A BAG THAT YOU DON'T HAVE IN THE CATALOGUE?
Yes. Use our On Demand service. Fill out the form and we will respond to you within 24 hours. Order your bag here . It has to be one of our brands.
SHIPPING AND DELIVERY
Fast shipping
All our orders are shipped from Monday to Friday. If you finish your order before 13h. we will send it the same day and almost all our shipments are free.
We ship worldwide.
More info here .
order tracking
Once your order is shipped, you will receive the tracking number by email. This is paradise, don't worry about a thing, you will receive it very quickly and you will be informed at all times of where your order is.
returns
You have 14 days from receipt of the order to make a return.
We will refund the money using the same payment method.
We pick up your order wherever you want.
More info here .