PREGUNTAS FRECUENTES FERENT BAGS

The delivery time depends on the delivery zone. For mainland Spain and Portugal, standard shipping takes between 1 and 5 business days. If you choose the express option, the delivery time is reduced to 24-48 hours.

For the Balearic Islands, the standard delivery time is 5 to 10 business days, or 1 to 4 days with express. For the European Union, allow between 2 and 7 business days. For the Canary Islands and the rest of the world, delivery times may be slightly longer.

If you live in Barcelona city, you have the option to receive your order on the same day, Monday to Friday from 10 am to 6 pm.

Shipping costs by destination are as follows:

• Peninsular Spain and Portugal: €4.99. Free on orders over €120. Express: €9.99.
• Balearic Islands: €6.99. Free on orders over €120. Express: €11.99.
• Canary Islands: €11.99. Free on orders over €150. Express: €14.99.
• European Union: €18.99. Free on orders over €300. Express: €35.99.
• Rest of the world: €39.99. Express: €59.99.
• Barcelona city, same-day delivery: €14.99.
• Store pickup: free.

Before confirming payment, the checkout will show the final cost according to your address. For full terms and conditions, please refer to the shipping and returns page.

Yes, we ship worldwide. You can confirm delivery times on each product page.

Yes. Shipments with Barcelona city postcodes may have a same-day delivery option, Monday to Friday from 10 am to 6 pm. The current cost for this service is €14.99.

Yes. You can pick up your order, at no additional cost, at our store at Calle Casanova 191, 08036, Barcelona. You can also come and see the selection in person.

When your order is dispatched to your address, you will receive a confirmation email with tracking details. If you have any questions about the status of your package, please contact us and we will check it for you.

You have 14 calendar days from the date you receive your order at home. If you picked up in-store, the period begins from the date we notify you that your order is ready for collection.

The product must be in perfect, unused condition with original tags intact. The request is processed through the returns platform and the team confirms if it is approved within a maximum of 48 business hours.

The item must retain its original tags and must not have been used beyond what is necessary to verify its nature, characteristics, and functioning.

If a return does not meet the conditions indicated, Ferent Bags will contact you to evaluate the available options.

If you need to change a part, contact the team and we will review the best option based on availability. You can write to us at hello@ferentbags.com or via WhatsApp at +34 607 564 329.

You will receive an email as soon as we do, informing you of the return.

Once the return is received and verified, the refund will be issued using the same payment method used for the purchase. The maximum processing time is 30 days. Original shipping costs are not included in the refund.

You can find complete information on the shipping and returns page. That URL should remain as a legal and operational page, while this new FAQ page summarizes common questions more clearly.

Some bags in the selection can be reserved before they are available in stock. If a product is on pre-order, the product page will show the estimated shipping date. When the bag is ready to be shipped, you will receive an email notification.

It depends on the order status. If your order hasn't shipped yet, we might be able to manage it. Contact the team as soon as possible at hello@ferentbags.com.

It depends on how you plan to use it. If you're looking for something functional for everyday use, a medium-sized everyday bag for women is usually the most versatile option.

If you prefer to go out light and carry only the essentials, small bags for women are a better fit for that type of use. If you have doubts between specific models, write to us and we'll help you choose.

It depends on the material. For leather bags, avoid direct sun exposure and moisture, store them in their dust bag when not in use, and clean them with a soft cloth.

For other materials, check the manufacturer's specific instructions. If you have a specific question about caring for a particular model, our team can guide you.

We work with national and international brands with their own unique style, pieces you won't easily find elsewhere. You can see the complete selection on the handbag brands page.

The selection changes regularly, so if you want to see the latest additions, check out the new arrivals in handbags.

Yes. Ferent Bags does not work with mass stock or automatically restock all items. When a bag sells out, in many cases it does not return. If an item fits your style, it's best not to leave it in your favorites for too long.

Yes. If you have doubts about what to choose, the team can guide you according to the recipient's style. To make a good impression on a special occasion, a guest bag can be a good option.

Yes, the return conditions are the same as for a regular order. You can learn more about returns here.

The available payment methods are shown directly at checkout when you finalize your purchase. If you have any problems during the process, please write to us and we will resolve it.

Yes, we have Klarna and SeQura so you can finance your purchase over 3 months.

You can email hello@ferentbags.com, contact us on WhatsApp or by phone at +34 607 564 329, or visit our physical store: Calle Casanova 191, 08036, Barcelona.