Returns & Exchanges
SHIPMENTS. From paradise to anywhere in the world.
What are the shipping methods?
Shipping options may vary based on delivery address and item availability.
We work with different carriers so that your order reaches you as soon as possible.
In how much time will my request be delivered?
Once you receive the order confirmation email, the approximate delivery time is:
Spain and Portugal :
Standard Shipping: 3 days
Express Shipping: 24-48h.
Balearic Islands and Canary Islands :
Normal shipping: 5 to 10 days.
Express Shipping: 1 to 4 business days.
Europe (EU)*: 2 to 7 business days.
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, SwedenShow less.
Rest of the world : 3 to 10 business days.
Shipments to postal codes in Barcelona city will have the option of same-day shipping from Monday to Friday from 10 a.m. to 6 p.m.
We also offer pick-up at our physical store: Calle Casanova 191, 08036, Barcelona.
If your order is a PRE-ORDER bag , you will be able to see the estimated shipping date on the product page. You will receive an email when we ship it. If you have any questions, please contact us
How much does shipping cost?
Spain and Portugal : €4.99
Shipping over €100 FREE.
Express Shipping: €9.99
Balearic Islands : €6.99.
Shipping over €100 FREE.
Express Shipping: €11.99
Canary Islands: €11.99.
Shipping over €150 FREE.
Express Shipping: €14.99
Europe (EU)*: €18.99.
Shipping over €200 FREE.
Express Shipping: €25.99
Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, SwedenShow less.
Rest of the world : €39.99
Express Shipping: €49.99
No FREE shipping option.
Shipments to Barcelona city with same-day delivery: €15.
Pick up at our physical store. Calle Casanova 191: FREE
How can I track the shipment?
You will receive an email with the tracking number so you know where it is at all times.
Do you have questions about your shipment?
Contact us by email, whatsapp or call us.
+34 607 564 329
It will be a pleasure to serve you.
RETURNS. Return your order to paradise.
What is the deadline to return my order?
Items purchased at ferentbags.com must be returned in perfect condition, new and with the original labels, within a maximum period of 14 days.
How can I make a return?
At Ferent we make it easy for you.
Click on this link and follow the instructions.
Important: In order to make a return, no more than 14 days must have passed since the date of purchase and the bag must arrive with the original labels.
Please, for any incident related to your return process, write an email to hello@ferentbags.com or call +34607564329.
How much does a return cost me?
When we receive the return, we will deduct the following amount from the refund:
- Spain and Portugal : €6.20
- Balearic Islands: €9.20
- Canary Islands: €14.20
- EU : €19.20
- Rest of the world : €30
- Physical store: FREE
In the event of customs duties, the customer will be informed of these costs via email, attaching proof of these costs. We will send a payment link or deduct these costs from the money to be refunded. If the customer refuses to pay these customs duties, we will not accept the return.
How long will it take to receive the refund money?
At Ferent we are fast. The same day we receive the return, we will make the refund, if what you want is a voucher, send us an email to hello@ferentbags.com.
The money will be refunded using the same payment method with which you placed the order. Once the refund is made, it may take up to 10 days to see the money in your bank account, it all depends on the payment method, but don't worry, most transactions arrive within 24-48 hours.
You will receive an email as soon as we do so, informing you of the return.
I don't want a refund, I want to change my order.
Since the bags do not have sizes, we DO NOT make exchanges.
It is best to place a new order and return the order you do not want.
When you make the return, you can choose a refund using a voucher to make a new purchase.
Do you have doubts about your return?
Contact us by email, whatsapp or call us.
+34 607 564 329
It will be a pleasure to serve you.
Claims
At Ferent we review all the items sent in great detail, but if you think your bag has a defect, send us an email to hello@ferentbags.com and we will help you.
Ferent is not responsible for claims made more than 2 weeks after receipt of the order.