General Information About the Service Provider

1.- Description of the service

FERENTBAGS.COM is a web portal for the retail sale of clothing and accessories through this web portal.

2.- Acceptance of the General Contracting Conditions

If you wish to be a User of the services and buyer of FERENTBAGS.COM items, you must read and accept our General Contract Conditions, as well as our Legal Notice and Cookies Policy. Any request for services will automatically imply acceptance of the current General Contracting Conditions. These General Conditions are subject to the provisions of Law 7/19988, of April 13, on General Contracting Conditions, to the Law 26/1984, of July 19, General for the Defense of Consumers and Users, to Royal Decree 1906/1999, of December 17, 1999, which regulates Telephone or Electronic Contracting with general conditions, Organic Law 15 /1999, of December 13, on the Protection of Personal Data, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Society Services. Information and Electronic Commerce. FERENTBAGS.COM may modify the General Conditions by notifying Clients with sufficient advance notice, in order to improve the services offered through our website. By modifying the General Conditions displayed on the website, said duty of notification will be understood to have been fulfilled. FERENTBAGS.COM reserves the right to terminate or modify all or part of the services offered at its discretion. This will not entitle users of said services to any compensation. In any case, before contracting the services, the General Conditions will be consulted. If any clause included in these General Conditions is declared, totally or partially, null or ineffective, such nullity or ineffectiveness will affect only said provision or the part of the same that is null or ineffective, the General Conditions subsisting in everything else, such provision, or the part of it that is affected, being not included.

3.- Data to take into account for compliance with Law 34/2002 on Information Society Services

The FERENTBAGS.COM site belongs to NEW CINDIRELLA SL (hereinafter FERENT) with NIF B05299672 and with registered office at Calle Casanova 191, 08036, Barcelona, ​​Spain. For any questions or clarifications, the user can contact our customer service by writing to hello@ferentbags.com.

4.- Need for Registration

To use FERENT's services or purchase its items, it is not necessary to register. Subscribing to news and information via email is not mandatory to proceed with the purchase of an item or personalization service. Registration as a User in the www.ferent.shop portal does not have any type of associated cost. Registration is revocable, which is why the registered User may unsubscribe at any time, through the contact email hello@ferentbags.com . Once the user has been unsubscribed, they will no longer receive any information or promotion from FERENT. Anonymous registrations or registrations with a false email address are not permitted. The user, at the time of registration in the Registry, declares that they are of legal age (18 years) and that they have the necessary legal capacity to contract and use the services offered by FERENT. The user assumes all responsibility for the password. secret you choose. FERENT does not assume any responsibility in cases of use of the password by other people whom the user authorizes, nor will it be responsible for damages resulting from unauthorized use. The customer must immediately report any unauthorized use of their password that they may detect.

5.- Prices 

The sales prices of the products offered are indicated on the website in the rates section of the description of each of the items that can be seen on the portal. The prices are expressed in euros and can be converted to other currencies using the change that Shopify makes automatically. FERENT sells its catalog throughout the world, but since the European market is the main one, the public prices are shown with the relevant VAT of each country. The prices that, at any time, are presented on the website will be those applied to the orders placed. at that exact moment. However, FERENT may modify its prices at any time, being informed prior to requesting services, through publication on the website and, in any case, for orders after the date on which the change occurs. The price of the articles will be that indicated on our website, except in the case of obvious error. Given that errors may occur depending on the circumstances, if we find an error in the price of any of the items ordered in an order, the customer will be informed as soon as possible, giving them the option of reconfirming their order with the correct price or, if they do not wish, cancel it without no cost. If it is impossible for us to contact said customer, the order will be considered canceled and the amounts received, if any, will be fully refunded. FERENT will under no circumstances be obliged to supply any item purchased at an incorrect lower price (even if the order has been confirmed) if the error in the price is obvious and unequivocal and could have been reasonably recognized by the customer as an incorrect price. Regarding personalized orders, it is not possible to calculate the possible variants that the future buyer User wants to order for their item, these prices can only be communicated once the FERENT team knows in detail the complete characteristics of the order, measurements, materials and any other circumstance that the team needs to assess the price. Once this is calculated by FERENT, the client will be informed via email of the price to be accepted. In all cases, FERENT will confirm receipt of the order and the content data and payment method, by sending an email. automatic electronic.Once the order has been placed, full payment for the products, applicable taxes and shipping costs is made.

6.- Shipping costs

Shipping costs are not included in the price of the item, depending on the total price of the items and destination, the shipping cost is calculated. Shipping costs are detailed in the Shipping and Returns section of the website. Shipments to countries outside the EU may incur additional fees and taxes, which in any case will be the responsibility of the buyer. FERENT undertakes to carry out the procedures and prepare the necessary documentation for customs management. FERENT will under no circumstances be responsible for expenses and/or charges generated upon receipt of the order if applicable, whether these are taxes, tariffs or customs expenses. FERENT only invoices you at origin for the shipping costs to the destination address. If the client does not assume the costs generated at destination that the customs office of their country (or the Canary Islands) could charge at the time of delivery, their order will be abandonment, FERENT being excluded from all liability in this regard, which will have no obligation to refund the purchase amount or shipping costs.

7.- Payment method 

The payment methods accepted for purchasing FERENT items are credit or debit card, PayPal or Sequra.

8.- Delivery times

Product delivery times are calculated in business days from confirmation of the order and payment, according to the following: Barcelona, ​​if the customer requests the service: delivery on the same day as long as the order is placed before 7 p.m. . Monday to Friday except holidays. Spain and rest of Europe: 1 to 5 business days. Rest of the world: consult hello@ferentbags.comThe delivery time of an item is understood as the sum of the “availability” time indicated by the product plus the transport transit, whether national or international. In any case, the User may consult the status of your order, to know the exact delivery date of the same. Through the number that the shipping company provides us and that we will communicate to you after making the purchase, directly, on the shipping company's website in the link that will be provided. If the date for the new delivery exceeds by more than 7 days from the date initially indicated, and only if the delay is attributable to FERENT due to lack of stock or other organizational problem, the buyer will have the right to renounce the delivery of that order with a refund of all amounts paid. This waiver cannot be made in the case of personalized orders or when the delay results from delivery problems beyond FERENT's control, such as transport strikes or similar.

9.- Delivery and reception

The delivery of the orders will be carried out by a transport or courier company, depending on the destination and shipping method, Correos Express, MRW, DHL, GLS, SEUR or Glovo, who will do so at the delivery address indicated by the buyer during the formalization of the order. In case of absence, a package arrival notice will be left so that the user can contact the courier company to determine a new delivery date. If the buyer does not contact us, the products will be returned to the warehouse within fifteen days. The buyer must check, in the presence of the courier, the condition of the packaging of the merchandise and its contents at the time of delivery. If the purchased items are not delivered (significant delay in delivery in relation to the initially set date), the buyer must notify this by email to hello@ferentbags.com in order to allow an investigation to be opened in the company in charge of the delivery service. This investigation can last a maximum of 21 days. If the product is found during this period, it will be immediately resent to the address of the buyer or the recipient designated in the order form. Otherwise, if the product is not found after this 21-day investigation period, FERENT will proceed at its own expense to resend the items purchased by the buyer.

10.- Return of items

FERENT accepts the return of purchased items only in the following cases:

• The products received are not as expected or you do not like them.

• The products received do not correspond to the order placed.

• The products delivered have defects or flaws linked to the product itself or caused by an incident that occurred during the distribution process.

In these specific cases, returns will be made through the website in the customer's account or by email to hello@ferentbags.com within a maximum period of 14 days from receipt. of the order as long as the purchased products have not been washed or used and are kept with the original labels. Within 48 business hours after the return claim, FERENT will inform the customer of the validity or invalidity of said claim. FERENT will be responsible for the return of said merchandise and will send a carrier to the address provided by the client. The customer must return the products and the reasons for the claim. Return costs can be consulted in the Shipping and Returns section of the website. If the indicated procedure and deadlines stipulated above are not respected, the buyer will not be able to make any claim for non-conformity or alleged defect of the products delivered. These products will be deemed to conform to the order and free of any apparent defect. In the case of product returns, for reasons other than the two mentioned above, the buyer will have the right to return the products if notified within a maximum period of time. of 14 days, exclusively when the merchandise is in the same condition in which it was delivered and ready for sale, with its corresponding original packaging and in perfect condition. The return is requested through the website itself. Once the purchase arrives in perfect condition, with all the labels and in its original bag, within a maximum period of 30 days the refund will be made to the same bank card with which the product was purchased, the customer will receive the price of the product without shipping costs. It is not mandatory to indicate the reason for the return. If any of these conditions are not met, we will contact you to offer you the option of returning the items that have not been accepted. All expenses generated by this return, including the transportation of these items, will be at your expense. If you do not accept this option, FERENT may keep the items and the amount thereof.

11.- Ownership of the contents www.ferentbags.com

All images, texts and other content offered by FERENT, including the names and logos of ferentbags.com are protected by copyright and international laws and conventions relating to intellectual property rights. The user has no right to copy, transmit or distribute these images without the express consent of FERENT. All trademarks, trade names, company names, domain names, logos, photographs, images or other signals used on the ferentbags.com Site They are the exclusive property of FERENT and cannot be used in any way.

Last update of the General Conditions of Contract, November 8, 2022.