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In paradise everything has to be comfortable and easy

Returns & Exchanges

SHIPMENTS. From paradise to anywhere in the world.

What are the shipping methods?

Shipping options may vary based on delivery address and item availability.

We work with different carriers so that your order reaches you as soon as possible.

In how much time will my request be delivered?

Once you receive the order confirmation email, the approximate delivery of the shipment is:

Spain and Portugal : in 24-48h.

Balearic Islands and Canary Islands : from 1 to 4 business days.

Europe (EU)*: 2 to 7 business days.

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Rest of the world : 3 to 10 business days.

Shipments with postal codes in Barcelona city , will have 3 options:

1. Shipping in 24-48h.

2. Same day shipping from Monday to Friday from 10am to 6pm.

3. Pick up at our physical store: The Paradise .

If your order is a PRE-ORDER bag , you can see the estimated shipping date on the product page. You will receive an email when we send it. Any questions please contact us.

How much does shipping cost?

Spain and Portugal : €5.20.

Shipping over €89 FREE.

Balearic Islands : €7.20.

Shipping over €89 FREE.

Canary Islands: €12.20.

Shipping over €150 FREE.

Europe (EU)*: €18.20.

Shipping over €200 FREE.

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Rest of the world : €32.

No FREE shipping option.

Shipments to Barcelona city with same-day delivery: €6.20.

Pick up at our physical store. Casanova Street 191: FREE

How can I track the shipment?

You will receive an email with the tracking number so you know where it is at all times.

Do you have questions about your shipment?

Contact us by email, whatsapp or call us.

+34 607 564 329

It will be a pleasure to serve you.

RETURNS. Return your order to paradise

What is the deadline to return my order?

Items purchased at must be returned in perfect condition, new and with the original labels, within a maximum period of 14 days.

How can I make a return?

At Ferent we make it easy for you.

Enter this link and follow the instructions.

We will come pick up your order wherever you want :)

Important: In order to make the return, no more than 14 days can have passed from the day of purchase.

Important for returns outside the EU:

  • Send us your order to the following address:
    Ferent Bags. Calle Casanova 191, local 2. 08036, Barcelona. Spain.
  • Send us an email with the details of your order to

Please, for any incident related to your return process, write an email to or call +34607564329.

How much does a return cost me?

When we receive the return, we will deduct the following amount from the money to be refunded:

  • Spain and Portugal : €6.20
  • Balearic Islands: €9.20
  • Canary Islands: €14.20
  • EU : €19.20

Rest of the world :

Send us your order to:
Ferent Bags. Calle Casanova 191, local 2. 08036, Barcelona. Spain.

In the case of customs charges. These will be informed via email to the client, attaching proof of said costs. We will send a payment link or we will deduct these charges from the money to be reimbursed. If the customer refuses to pay these customs fees, we will not accept the return.

International returns made before November 1 will have a cost of €25, which we will deduct from the amount to be refunded.

How long will it take to receive the refund money?

At Ferent we are fast. The same day we receive the return, we will make the refund, if what you want is a voucher, send us an email to

The money will be refunded using the same payment method with which you placed the order. Once the refund is made, it may take up to 10 days to see the money in your bank account, it all depends on the payment method, but don't worry, most transactions arrive within 24-48 hours.

You will receive an email as soon as we do so, informing you of the return.

I don't want a refund, I want to change my order.

Since the bags do not have sizes, we DO NOT make exchanges.
It is best to place a new order and return the order you do not want.

When you make the return, you can choose a refund using a voucher to make a new purchase.

Do you have doubts about your return?

Contact us by email, whatsapp or call us.

+34 607 564 329

It will be a pleasure to serve you.


At Ferent we review all the items sent in great detail, but if you think your bag has a defect, send us an email to and we will help you.

Ferent is not responsible for claims made more than 2 weeks after receipt of the order.


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